Q: When do I get paid?

A: Funds are distributed via direct deposit on the 13th of each month(if the 13th falls on a holiday or weekend it will be sent on the closest business day). It typically takes 1-3 business days to appear in your account. You will also receive an email with your owner packet, which includes your owner statement, delinquency report, and a 12-month cash flow report.

Q: How do I access my Owner Portal and navigate through it?

A: You should receive an email and/or a text message with a registration link to your Online Portal through Appfolio. Once your password has been created through that link, you can access your Owner Portal anytime at this link. If you have any questions on how to navigate your portal you can visit this link.

Q: Who keeps the security deposit?

A: Work required between tenants may include:

• Normal wear and tear. Security deposits cannot be retained for normal wear and tear but this wear and tear must be restored for successful leasing.
• Tenant damage. These are things that security deposits can be retained to fully or partially cover. Sometimes the security deposit will not be sufficient to cover damage.
• Pre-existing or new functionality issues. Things such as door stops, sticking doors, inoperable windows, loose door handles. PMs and tenants are very good at finding these sorts of things and we find it very important to remedy them for best long term retention of tenants. Sometimes the cost of repairing functionality issues is a shock to owners as so many issues had gone un-repaired for many years. Sometimes owners have learned to live with quirks or issues inside a unit, however tenants are not willing to

Q: Where can I find my lease documents?

A: You will be able to access all lease documents in your Owner’s Portal under the Documents tab.

Q: Where can I find my statements?

A: You will be able to access all of your statements in your Owner’s Portal under the “Statements” tab.

Q: Where can I find my 1099?

A: You will be able to access your 1099 in your Owner’s Portal under the “Documents” tab. 1099s will be shared by 1/31 each calendar year.

Q: What services do you provide as part of your Property Management Agreement?

A: We are a full-service property management company.  All items involved in managing property are handled by us, including leasing, maintenance and rent collection. This provides a “hands off, stress free” experience for the owner, and can turn your investment property into truly passive income.

Q: What is the On-Boarding Fee?

A: This fee is to help cover the costs of on-boarding the property.

Q: What is your fee structure?